15 The Annual Report of The Public Services Ombudsman for Wales 2019/2020 PDF 421 KB
To consider the report of the Head of Legal
and Corporate Compliance.
Additional documents:
Minutes:
Consideration was given to the report of the Head of Legal and Corporate Compliance.
RESOLVED that the report be accepted and the Executive are informed of the Council’s performance with regard to complaints made to the Public Services Ombudsman for Wales, and that the report had been referred to the Audit Committee for assurance that the process for the monitoring of complaints is robust and the performance information provided reflects these practices.