Issue - meetings

Consideration was given to report of the Head of Legal & Corporate Compliance.

The Solicitor presented the report which informed the Audit Committee of the Council’s performance with regard to complaints to the Public Services Ombudsman for Wales.  He spoke to the report and highlighted points contained therein, and said he was pleased to report that Blaenau Gwent Council had the lowest number of service complaints received by the Ombudsman in Wales.

In response to a question raised by a Member, the Officer explained that the Council had adopted a Local Resolution Policy whereby the Head of Legal & Corporate Compliant would seek to resolve any issues prior to them escalating to formal procedures.

RESOLVED that the report be accepted and the Audit Committee acknowledge that the process for monitoring of complaints was robust and the performance information provided reflected these practices.