Decision details

Staff Survey 2019 - Summary Results

Decision Maker: Corporate Overview Scrutiny Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


Consideration was given to the report of the Managing Director.


The Chief Officer Commercial advised that the report outlined the high level findings of the 2019 Staff Survey along with management actions related to the results. The Chief Officer added that the Authority had undertaken staff surveys every two years since 2014 in order to ascertain levels of staff engagement with the priorities of the Council. It also provides  an opportunity to monitor their levels of well-being. During 2019 the survey was carried out between January and March and it was noted that participation this year has increased.  The Chief Officer Commercial further outlined the activities which had been undertaken following an analysis of the data from the results.


The Chief Officer Commercial further noted the headline findings from the survey as detailed in the report which included an improved response rate, improvement in staff satisfaction with staff feeling more motivated in their role and more informed. There was an increase in communication across the Authority, staff felt they were more able to strike a work/life balance and staff felt more inclined to speak positively about the Council to others outside work.


The Chair asked the reason there were some signs of a reduction in frequency of staff 1-2-1s and team meetings.


The Chief Officer Commercial advised that the 1-2-1s should be recorded and therefore there was a need for managers to be aware that when performance  conversations are carried out that they are recorded.  Part of the employment deal with employees is that they are entitled to have those discussions.


A Member referred to the high number of staff within the Regeneration & Community Services and Social Services Departments who would not have access to email to participate in the survey and asked how these employees were encouraged to complete the survey.


The Corporate Director Regeneration and Community Services advised that the Department had a number of the workforce on split work patterns and discussions had been undertaken on how these employees could be engaged. The Corporate Director Social Services added that it was difficult to reach some staff that were not office based and a number of ways in which both Departments could engage with these employees were being considered.


The Chief Officer Commercial added that although the survey suits some staff there was a need to look at how it could be offered in different ways to accommodate all staff.


The Vice-Chair welcomed the positive report and was encouraged to see that staff were happy and empowered. He asked if the Authority engaged with school based staff.


The Chief Officer Commercial advised that school based staff were not included at the moment, however there was no reason they could not participate and added that discussions could be undertaken with schools to ascertain best way to circulate the survey for completion.


The Committee AGREED, that the report be accepted and endorse Option 1; namely the Committee endorsed the report prior to the report being presented to the Executive.


Report author: Liz Thomas

Publication date: 13/07/2020

Date of decision: 05/12/2019

Decided at meeting: 05/12/2019 - Corporate Overview Scrutiny Committee

Accompanying Documents: